Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the Thambu sho co website.

Following situations may arise: -

• Item was defective.
• Item was damaged during the Shipping.
• Product(s) was/were missing.
• Wrong item(s) was/were sent by the Seller.
• Item size is not correct.

We encourage the Buyer to review the listing before making the purchase decision.

Buyer need to raise a return request within 5 days from the date of receipt of product by contacting us on our contact number: 7708145954

Amount will be refunded only after the product is verified by the seller (as mentioned above) and it will be done within 10 working days once we receive the product.

What is the return process?

Buyer need to raise a return request within 5 days from the date of receipt of product by contacting us on our contact number: 9443574615 along with the following details:

1. 3 Images of the footwear which you have received (top, bottom and side).
2. Order Number
3. Reason of your return.

Note: 

 Above required details are mandatory for return. Without these details your request cannot be processed.

 We would request our patrons to avoid sending us any used footwear for return as it will be considered as invalid, and the customer will have to bear the to and for courier cost.

Can I exchange the product with another one available on site?

No, we do not provide exchange. If you wish to get another pair, you can order the product from our website and raise a return request for the product you have received. 

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

Can I cancel my order?

Customer can cancel the order only before dispatch the product. 

Claim Policy:

Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first.

Definition of Major Manufacturing Defect in Footwear

• Damaged/Discoloured Upper Material.
• Broken/Damaged Sole or Insole.

Please include all price tags, labels, original packing and invoice along with the product.

If the product being returned is not in accordance with the above parameters, then buyer shall not be entitled to any refund of money from the seller and the said item will be reshipped to the buyer at his cost.

Refund Policy:

Amount will be refunded after the product is verified by the seller (manufacturing defects / wrong product received /wrong size received) and it will be done within 10 working days once we receive the product and the amount will be refunded through the same mode as the customer has done the payment.

Note: If customer wants to return their product, the request should be raised within 15 days from the date they receive the product.

For any other clarifications or information that you may require, kindly contact us at: 9443574615 or e-mail us at: thambushoe.67@gmail.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thambushoeco.67@gmail.com.

Shipping Policy:

Domestic Buyers (Within India):

Orders for domestic buyers are shipped through registered domestic courier companies and/or speed post only. Orders are processed and shipped within 0-2 days or as per the delivery date agreed upon at the time of order confirmation. The delivery is subject to Courier Company/Post Office norms. Thambu Shoe Company is not liable for any delay in delivery by the courier company/postal authorities. We guarantee to hand over the consignment to the courier company or postal authorities within 0-2 days from the date of the order and payment, or as per the delivery date agreed upon.

• Shipping in South Zone (Tamil Nadu, Kerala, Karnataka, Andhra Pradesh): A flat shipping rate of Rs.50 applies.

• Other States: Flat shipping rate of Rs.120.

Delivery of all orders will be made to the address provided by the buyer. Confirmation of service delivery will be sent to your registered email ID. For any issues in utilizing our services, you may contact our helpdesk at 7708145954 or email us at .

International Buyers:

Orders for international buyers are shipped and delivered through registered international courier companies and/or international speed post only.